So I took my kids to the McDonalds drive-through the other day and as I pulled up to the register window, this sign was facing me covering most of the window:
We are talking about one of the highest margin products and we are being nickled and dimed. Really - If I ask for 32 ounces and pay for the 32 ounce - I EXPECT 32 OUNCES! Not 21 ounces at a 32 ounce price! Instead of filling the 32 ounce cup with ice and displacing half of the drink or more, why not give what you are advertising - a 32 ounce drink! And don’t shove it in my face - train your staff to nicely say what the message is. Whatever happened to hold the ice?? Now we know.
3 responses so far ↓
1 karens // May 30, 2008 at 6:16 pm
So you can “hold the pickles, hold the lettuce, special orders don’t upset us”……but you can’t hold the ice??? Oh right, that slogan was Burger King’s!
2 Kenny Gerrard // May 30, 2008 at 9:16 pm
i’m right with you…not fair! pity their food tastes so good!
3 Patrick Kozub // Aug 6, 2008 at 7:42 pm
As a manager in a restaurant I can tell you it probably only costs them about twenty cents to produce that drink too.
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