How not to do customer relations at the drive-through
So I took my kids to the McDonalds drive-through the other day and as I pulled up to the register window, this sign was facing me covering most of the window:
We are talking about one of the highest margin products and we are being nickled and dimed. Really – If I ask for 32 ounces and pay for the 32 ounce – I EXPECT 32 OUNCES! Not 21 ounces at a 32 ounce price! Instead of filling the 32 ounce cup with ice and displacing half of the drink or more, why not give what you are advertising – a 32 ounce drink! And don’t shove it in my face – train your staff to nicely say what the message is. Whatever happened to hold the ice?? Now we know.
Comments
So you can “hold the pickles, hold the lettuce, special orders don’t upset us”……but you can’t hold the ice??? Oh right, that slogan was Burger King’s!
i’m right with you…not fair! pity their food tastes so good!
As a manager in a restaurant I can tell you it probably only costs them about twenty cents to produce that drink too.
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