Comments on: Delta changes flight path after bloggers give feedback http://www.garydcohen.com/2008/11/delta-changes-flight-path-after-bloggers-give-feedback/ The Pursuit of Experience, Community and Engagement - Marketing, Sales, Social Media and things that interest Gary Cohen Mon, 06 Sep 2010 20:19:28 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: David McGregror http://www.garydcohen.com/2008/11/delta-changes-flight-path-after-bloggers-give-feedback/comment-page-1/#comment-516 David McGregror Fri, 23 Oct 2009 22:49:47 +0000 http://www.garydcohen.com/?p=275#comment-516 Similar story for me. Some months ago, Delta stole the miles I had collected over many years, and worth a few free flights. Their reasoning was specious and bureaucratic. Their interest in customer satisfaction seems to be nil. I have not flown them since. Their "loyalty" policy seems aggressively anti-customer. How they keep bums in the seats by behaving like this is bewildering. Yes, I can "Buy them back" for the price of an air ticket or two. Sort of like the thief who steals my car offering to sell me my car back for its market value. Bye bye Delta. Boycotting you because of this is the only consumer power you have left me. Similar story for me. Some months ago, Delta stole the miles I had collected over many years, and worth a few free flights. Their reasoning was specious and bureaucratic. Their interest in customer satisfaction seems to be nil. I have not flown them since. Their “loyalty” policy seems aggressively anti-customer. How they keep bums in the seats by behaving like this is bewildering.

Yes, I can “Buy them back” for the price of an air ticket or two. Sort of like the thief who steals my car offering to sell me my car back for its market value.

Bye bye Delta. Boycotting you because of this is the only consumer power you have left me.

]]> By: Robert Patterson http://www.garydcohen.com/2008/11/delta-changes-flight-path-after-bloggers-give-feedback/comment-page-1/#comment-467 Robert Patterson Wed, 04 Mar 2009 23:59:32 +0000 http://www.garydcohen.com/?p=275#comment-467 Jeff We fly infrequently but do choose Delta when available. We just received your letter stating I must buy my expired miles back for $300.00 per person. Over some time we have acquire4d 28,853 Sky miles per person. Our sky Miles Number are 2511321826 & 34. This might seem small to you but we did ask for Delta when we had the opportunity.Now we are told they are gone unless we buy them back. SO LONG LOYALTY PROGRAM. Just another lie by those who got. Robert Patterson Jeff
We fly infrequently but do choose Delta when available.
We just received your letter stating I must buy my expired miles back for $300.00 per person. Over some time we have acquire4d 28,853 Sky miles per person. Our sky Miles Number are 2511321826 & 34. This might seem small to you but we did ask for Delta when we had the opportunity.Now we are told they are gone unless we buy them back.
SO LONG LOYALTY PROGRAM. Just another lie by those who got.
Robert Patterson

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