Experience
The power of community and partnership
People on a check-in line and passengers on a plane are part of short lived communities. Shared experiences, common goals and a whole host of other things regardless of whether they are good or bad. One of our Social Media brethren has been off on a “Delta Skelter”. Based on my recent experience where Delta [...]
How not to do customer relations at the drive-through
So I took my kids to the McDonalds drive-through the other day and as I pulled up to the register window, this sign was facing me covering most of the window: We are talking about one of the highest margin products and we are being nickled and dimed. Really – If I ask for 32 [...]
Why can’t people be honest?
I feel bad for owners when their business fails. Especially for restaurants as it is a tough life with very long hours. But they could be honest rather than put up signs like this:
Stories Are Personal. Personal Experiences Connect.
Sitting in a Doctor’s office in late March of 2008, I picked up Best Life magazine – bizarrely it was a Sept 2006 issue. For some reason, I always look at the last page first as I seem to find the personal experiences quicker that way. The article was written by David Keeps as told [...]
Top 10 Reasons Why Jury Duty Gets Negative WoM
I learned something on Jury Duty yesterday thanks to a lecture by a defense counsel on soft spoken potential jurors. He could have been talking about WoM. He said: Public speakers must speak up and need to be heard Noise drowns out what people are saying Stand up and be heard You have a responsibility [...]
