Social Media Vigilantes
Mitch Joel writes an interesting post Does A Social Media Vigilante Mean Equal Customer Service Justice For All? where he talks about social media vigilantes who name names in trying to build their own brand and obtain some form of resolution, retribution and/or compensation for poor service. Mitch takes a different path and chooses to [...]
How not to do customer relations at the drive-through
So I took my kids to the McDonalds drive-through the other day and as I pulled up to the register window, this sign was facing me covering most of the window: We are talking about one of the highest margin products and we are being nickled and dimed. Really – If I ask for 32 [...]
