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	<title>Gary D. Cohen &#187; Customer Service</title>
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	<link>http://www.garydcohen.com</link>
	<description>The Pursuit of Experience, Community and Engagement - Marketing, Sales, Social Media and things that interest Gary Cohen</description>
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		<title>Social Media Vigilantes</title>
		<link>http://www.garydcohen.com/2008/08/social-media-viglantes/</link>
		<comments>http://www.garydcohen.com/2008/08/social-media-viglantes/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 16:06:36 +0000</pubDate>
		<dc:creator>Gary</dc:creator>
				<category><![CDATA[Earned Media]]></category>
		<category><![CDATA[Experience]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Web Experience]]></category>
		<category><![CDATA[WoM]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Mitch Joel]]></category>
		<category><![CDATA[Social Media]]></category>

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		<description><![CDATA[Mitch Joel writes an interesting post Does A Social Media Vigilante Mean Equal Customer Service Justice For All? where he talks about social media vigilantes who name names in  trying to build their own brand and  obtain some form of resolution, retribution and/or compensation for poor service.
Mitch takes a different path and chooses [...]]]></description>
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		<title>How not to do customer relations at the drive-through</title>
		<link>http://www.garydcohen.com/2008/05/how-not-to-do-customer-relations-at-the-drive-through/</link>
		<comments>http://www.garydcohen.com/2008/05/how-not-to-do-customer-relations-at-the-drive-through/#comments</comments>
		<pubDate>Fri, 30 May 2008 05:15:52 +0000</pubDate>
		<dc:creator>Gary</dc:creator>
				<category><![CDATA[Experience]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[WoM]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.garydcohen.com/?p=79</guid>
		<description><![CDATA[So I took my kids to the McDonalds drive-through the other day and as I pulled up to the register window, this sign was facing me covering most of the window:

We are talking about one of the highest margin products and we are being nickled and dimed.  Really &#8211; If I  ask for [...]]]></description>
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