Delta changes flight path after bloggers give feedback
Hot on the heals of the Motrinmoms apology, Delta reversed course on a decision that angered its platinum members. While not exactly the same as this was a policy decision and not an ad, compare the email each commenter got from Delta: We heard you loud and clear. Since we launched our Coach Choice Seats [...]
The power of community and partnership
People on a check-in line and passengers on a plane are part of short lived communities. Shared experiences, common goals and a whole host of other things regardless of whether they are good or bad. One of our Social Media brethren has been off on a “Delta Skelter”. Based on my recent experience where Delta [...]
