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	<title>Gary D. Cohen &#187; Delta</title>
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	<description>The Pursuit of Experience, Community and Engagement - Marketing, Sales, Social Media and things that interest Gary Cohen</description>
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		<title>Delta changes flight path after bloggers give feedback</title>
		<link>http://www.garydcohen.com/2008/11/delta-changes-flight-path-after-bloggers-give-feedback/</link>
		<comments>http://www.garydcohen.com/2008/11/delta-changes-flight-path-after-bloggers-give-feedback/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 19:20:31 +0000</pubDate>
		<dc:creator>Gary</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[WoM]]></category>
		<category><![CDATA[apology]]></category>
		<category><![CDATA[Delta]]></category>

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		<description><![CDATA[Hot on the heals of the Motrinmoms apology, Delta reversed course on a decision that angered its platinum members.
While not exactly the same as this was a policy decision and not an ad, compare the email each commenter got  from Delta:
We heard you loud and clear.
Since we launched our Coach Choice Seats program that impacted [...]]]></description>
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		<title>The power of community and partnership</title>
		<link>http://www.garydcohen.com/2008/07/the-power-of-community-and-partnership/</link>
		<comments>http://www.garydcohen.com/2008/07/the-power-of-community-and-partnership/#comments</comments>
		<pubDate>Mon, 14 Jul 2008 04:06:00 +0000</pubDate>
		<dc:creator>Gary</dc:creator>
				<category><![CDATA[Experience]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[WoM]]></category>
		<category><![CDATA[Community]]></category>
		<category><![CDATA[Delta]]></category>
		<category><![CDATA[dialog]]></category>

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		<description><![CDATA[People on a check-in line and passengers on a plane are part of short lived communities. Shared experiences, common goals and a whole host of other things regardless of whether they are good or bad. One of our Social Media brethren has been off on a “Delta Skelter”. Based on my recent experience where Delta [...]]]></description>
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