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	<title>Gary D. Cohen &#187; Mitch Joel</title>
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		<title>Social Media Vigilantes</title>
		<link>http://www.garydcohen.com/2008/08/social-media-viglantes/</link>
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		<pubDate>Wed, 20 Aug 2008 16:06:36 +0000</pubDate>
		<dc:creator>Gary</dc:creator>
				<category><![CDATA[Earned Media]]></category>
		<category><![CDATA[Experience]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Web Experience]]></category>
		<category><![CDATA[WoM]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Mitch Joel]]></category>
		<category><![CDATA[Social Media]]></category>

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		<description><![CDATA[Mitch Joel writes an interesting post Does A Social Media Vigilante Mean Equal Customer Service Justice For All? where he talks about social media vigilantes who name names in  trying to build their own brand and  obtain some form of resolution, retribution and/or compensation for poor service.
Mitch takes a different path and chooses [...]]]></description>
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